Reference

comix Privacy Policy, Clearly Set Out

The comix Privacy Policy explains what we collect when you open an account, use the mobile lobby, or connect a wallet such as DANA, OVO, GoPay or QRIS.

Account dataWallet recordsCookie choicesAccess requests

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How Privacy Policy Applies To Your Account

comix Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers details you provide during account creation, including contact data used for phone verification before account access. It also covers technical records from your browser or phone, such as device type, login time, approximate location signals and security events. When you use DANA,

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OVO, GoPay, QRIS, bank transfer or a virtual account, payment partners may send us a reference, amount and status so we can match the account action without storing more wallet credentials than needed. We use these records to provide access, identify unusual login activity, settle account
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requests and meet applicable legal duties. Access and eligibility depends on local law, and our policy applies where local law permits. The current policy text is the reference point if a service screen differs.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH PRIVACY

Three Direct Ways To Ask About Privacy

A clear support route helps when you want to understand a data entry, correct an account detail or ask about a wallet record. Start from the account support path and include the email or phone number connected to your comix account, but never send a password or wallet PIN. We use the request details to locate the relevant record, confirm that you are the account holder and reply through the contact route linked to your account.

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Account support

Use the support path inside your account when a profile detail, phone verification record or login device entry looks incorrect. We can explain which Privacy Policy section applies and ask for only the checks needed to confirm your identity.

Wallet status

For a DANA, OVO, GoPay or QRIS record, send the account reference and payment status shown on your screen. We use that reference to separate a privacy request from a payment-status question without asking for your wallet PIN.

Data request

Ask us to access, correct or delete eligible personal data through the available support channel. Include the request type and your registered contact route; we may request an account check before changing or disclosing private details.

DATA HANDLING

Six Privacy Policy Controls We Use

Privacy Policy controls are practical account steps, not just wording on a page. We separate identity details from payment references where our systems allow, limit internal access to operational needs and record…

Collection purpose

We collect account details to create access, complete phone verification and respond to requests. Device and session records help us identify suspicious sign-ins. We do not need your DANA, OVO, GoPay or QRIS PIN to match a payment status.

Cookie controls

Cookies can keep a session active, remember selected settings and help detect unusual access. You can manage or clear them through your browser settings. Restricting some cookies may require another login or affect parts of the account path.

Account security

Phone verification connects account access with a contact route you control. We also review sign-in signals such as device and time. If a login device is unfamiliar, use account support rather than sharing a password or wallet credential.

Payment references

For QRIS, wallet, bank transfer and virtual account activity, we handle transaction references and status details needed to reconcile your account. The payment rail may process additional data under its own terms, so check that provider's privacy notice too.

Retention period

We keep personal data only while it supports account access, security, a requested service or a legal duty. When the purpose ends, records are deleted, anonymised or isolated according to the applicable retention process.

Policy changes

If our data practices change, we update the Privacy Policy and identify the effective wording on the policy page. Check this page before opening an account or connecting a wallet so your decision uses the current terms.

Privacy Policy Questions For comix

These Privacy Policy answers focus on the account and payment situations you are most likely to encounter in Indonesia. They cover access, device records, cookies, wallet references and requests to change your data. If your question is not listed, use the account support path and include enough detail for us to locate the correct record.

It covers data connected with your comix account, including registration details, phone verification, device and session records, cookie choices, support messages and payment references. It explains the purpose for each category, how we protect access and how you can request a correction or eligible deletion.

Our Privacy Policy does not require us to store your DANA or QRIS PIN. To match a wallet or QRIS action, we may receive a reference, amount and status from the payment route. Keep PINs private and contact the payment provider if a wallet credential is exposed.

Device type, browser signals, login time and related security events help us recognise normal account access and investigate an unfamiliar sign-in. We use these details for security and service operation, not as a substitute for phone verification before account access.

Use the account support path and ask for a data access request under the Privacy Policy. Provide your registered email or phone route and describe the records you need. We may verify account ownership first, then explain what can be supplied under local requirements.

Yes. Send a correction request through account support and identify the inaccurate field, such as a contact detail or profile entry. We confirm the account holder before making a change, and some payment records may need to remain accurate for reconciliation or legal duties.

We retain records for as long as they support account access, security, a requested service or an applicable legal duty. The period depends on the record type and purpose. When retention is no longer needed, we delete, anonymise or isolate the data.

Where local law permits, ask account support to close your account and remove eligible personal data. We first confirm ownership and explain any records that must remain for security, payment reconciliation or legal duties. Closing access does not automatically erase every required transaction record.

comix Privacy Policy, Clearly Set Out

Three Direct Ways To Ask About Privacy

Account support

Wallet status

Data request

Six Privacy Policy Controls We Use

Collection purpose

Cookie controls

Account security

Payment references

Retention period

Policy changes

Privacy Policy Questions For comix

01 What does the comix Privacy Policy cover?

02 Does comix store my DANA or QRIS PIN?

03 Why does comix collect my device details?

04 How can I request a copy of my comix data?

05 Can I ask comix to correct my account data?

06 How long does comix keep Privacy Policy records?

07 Where local law permits, can I request account deletion?

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