Reference

Legal terms for your comix account

Our Legal page explains how your comix account, wallet records and lobby access are handled in Indonesia.

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CONTACT ROUTES

Get help with a Legal question

A clear contact path helps you resolve a policy question without guessing which team to reach. We connect account and payment concerns through the support route beside the cashier path, so you can include the relevant phone number, receipt and policy wording in one request. If you are in Surabaya or elsewhere in Indonesia, send the same details through the available account support channel and avoid sharing your password or wallet PIN.

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Account access

If phone verification or an account message blocks access, contact support from the account help route. Include your registered phone number and the exact wording shown on screen so we can identify the relevant Legal condition without asking for your password.

Wallet records

For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference rather than wallet credentials. Our support path can check the account-side status, explain which Legal rule applies, and tell you what additional account step is needed.

Policy changes

When you need clarification about a changed policy, send the page name, the date you saw it and your question through account support. We can direct the request to the team handling Legal wording and explain how it affects your account.

DATA PRACTICES

How we handle Legal requests

Legal questions often involve account details, payment references or access history, so we keep the request focused on the records needed to answer you.

Account data

We use the account details you provide to locate your policy request and confirm that the request concerns your account. A phone number can support account matching, while the request itself should contain only the minimum details needed for the Legal question.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may appear in a policy enquiry. Send a receipt reference or status screenshot with sensitive numbers covered; never send wallet credentials or a banking password.

Cookies

Cookies and similar browser storage can help keep your policy session working between page loads. You can manage browser permissions on your device, but changing them may affect sign-in, page display or the return path from a Legal notice.

Account security

Phone verification is part of our account access path, and support will not need your password or one-time code to explain a policy. If an access message looks unfamiliar, stop at the login screen and use the account support route.

Record retention

We retain policy requests and related account records only as needed for account administration, security checks, dispute handling and legal duties. The period can depend on the record and local requirements; ask support which record your request concerns.

Change requests

To request a correction or ask how your account data is used, contact us through account support with the policy point and the phone number linked to your account. We may need to verify ownership before discussing or changing a record.

Answers about comix Legal access

These Legal answers address the questions we expect you to ask before opening or maintaining an account in Indonesia. They explain where local law matters, how account verification connects to policy checks, and which details help us respond to a data or payment enquiry. Read the full notice as well, because the wording on your account may depend on the policy version shown at the time.

The comix Legal page covers account access, policy wording, data handling, payment-related records and contact steps. It is written for your use before opening an account or asking about an existing one. Eligibility depends on local law, so check the notice for your location.

You can open the Legal page on a mobile browser or desktop and read the current policy before completing account access. Actual eligibility depends on local law. If your account shows an access message, contact support with the exact wording rather than trying to bypass it.

Phone verification helps connect the account request to the person controlling the registered number before account access. It also gives support a safer way to locate your Legal enquiry. Never send your one-time code, password or wallet PIN in a message.

DANA and QRIS references can help us match a payment status to your account when you ask a Legal or cashier question. Send the receipt reference with sensitive details covered. We do not need your wallet PIN, banking password or one-time code.

Use the account support route and state whether you want a correction, access clarification or another data request. Include your registered phone number and the relevant policy point. We may verify account ownership before discussing the record or applying a change.

Contact support through the account help path and include the page name, the date you read it and the wording you want explained. We can identify the policy version and describe how it relates to your account, payment record or access status.

The Legal notice describes why account, security and payment-related records may be retained and says the period can depend on the record and local requirements. Ask support about the specific record involved; do not include passwords or wallet credentials in your request.

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